Don't stress.
Returns have never been easier.
If you're unhappy with your purchase, we'll find a speedy solution for you. We offer returns and exchanges for 30 days, alongside our 60-day money back guarantee if our products don't work as promised (we're that confident!).
We offer a 30 day return policy on all products, giving you 30 days to return any product for any reason. You can process a refund or exchange through our online Returns Centre.
After 30 days, the items will be unavailable to be refunded or exchanged through our return portal. We do not accept returns on final sale items or gift cards. Please note: we only accept returns or exchanges for purchases made on our site.
Once your order has been received, It will then take 2-10 days for the refund to be processed and received (depending on your bank).
We offer a 60 day trial period on all products. If they do not work as promised, let us know within 60 days, and we'll offer an exchange or refund. Please note: our 60-day risk-free trial applies to one worn pair of underwear only. Any other pairs must be returned unused in the original packaging. This money back guarantee is only eligible for your first order with Fluxies.
Items can be exchanged for any other product(s) of equal or lesser value, e-gift cards, or money refunded back to your original method of payment.
Once your return has been received, your exchange will ship out to you within 24-48 hours.
1. You may request to return your order for a full refund within 30 days of the purchase date
2. If your product does not work as promised, i.e. you experience leaks of any sort, you will be covered by our money back guarantee for up to 60 days from the date of purchase
3. All returned items must be returned in completely original condition - unworn other than to try on, unaltered, unwashed, and with all original packaging attached including tags, inserts, and hygiene stickers,
4. Returns will not be accepted for items which do not include all original packaging (original box or equivalent box, hygiene sticker, tags) or which appear to have been worn other than to try on, washed, damaged, or previously wet
5. Refunds can take up to 5 business days to process from the day they land on our desk. We will refund the value of your item using your original form of payment only. You will be notified via email when the refund has been processed, but please note that your bank or payment method may require additional time to process the transaction and credit your account.
6. We hold the right to deny refunds if the returned products do not meet the return policy requirements. If this occurs, you will be liable for shipping the item back to you
7. If you wish to return any products purchased under a promotional offer, such as "3 for 2," you must return all items included in the offer to be eligible for a full refund. This ensures that the terms of the promotion are upheld and that the value of the offer is maintained.
8. The cost of returning items is the responsibility of the customer, unless the items are faulty or not as described.
9. If you return a full order, we will refund the cost of standard shipping that was paid at the time of purchase. However, if you selected an upgraded shipping option (such as express or next-day delivery), the cost of this shipping will not be refunded.
10. If your order qualified for free shipping but you choose to return an item(s) that reduces the total order value below the free shipping threshold of £30, the original shipping cost of £3.95 will be deducted from your refund. If you opt for an exchange rather than a refund, this policy does not apply, and free shipping will still be honoured on the original order. By placing an order, you agree to these terms. Please feel free to contact us at support@fluxies.co.uk if you have any questions before making your purchase.
These terms comply with the Consumer Rights Act 2015, which outlines your rights as a consumer regarding returns and refunds.
